FAQ

Deposit and withdrawal

Why can’t I see or use my crypto balance?
Published on Oct 14, 2025Updated on Aug 11, 2026
What should I do if my withdrawal was sent to the wrong user ID (UID)?
Published on Oct 13, 2025Updated on Sep 8, 202623
What should I do if there is a payment due for my ACH deposit?
Published on Sep 29, 2025Updated on Aug 11, 20262
Why can’t I withdraw funds?
Published on Aug 27, 2025Updated on Aug 5, 2026180
Address type upgrade FAQ
Published on Aug 26, 2025Updated on Aug 5, 2026869
How to transfer crypto from Coinbase to OKX?
Published on Jun 19, 2025Updated on Aug 12, 20267
What should I do if I want to withdraw assets that are not supported on other platforms?
Published on Apr 8, 2025Updated on Aug 5, 202617
Introducing USD deposits and withdrawals
Published on Feb 14, 2025Updated on Aug 11, 202613
How do I withdraw USD with U.S. Domestic wire transfer?
Published on Feb 5, 2025Updated on Sep 3, 202614
How do I deposit USD with U.S. Domestic wire transfer?
Published on Feb 5, 2025Updated on Aug 11, 202616
How do I withdraw USD with Bank transfer (ACH)?
Published on Feb 4, 2025Updated on Sep 14, 202613
How do I find supported crypto and networks?
Published on Jan 28, 2025Updated on Sep 30, 202617
What should I do if I mistakenly withdraw crypto via the wrong network?
Published on Jan 21, 2025Updated on Aug 5, 20268
How do I deposit USD or USDG with Bank transfer (ACH)?
Published on Jan 10, 2025Updated on Sep 2, 20262
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Published on Oct 21, 2024Updated on Sep 9, 2026113

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