FAQ

Deposit and withdrawal

What should I do if the other platform didn't receive my withdrawal?
Published on Oct 18, 2024Updated on Aug 5, 2026994
How long does it take for a deposit to be completed?
Published on Oct 17, 2024Updated on Sep 10, 2026554
What should I do if my withdrawal isn't successful?
Published on Oct 17, 2024Updated on Aug 26, 2026344
Why is my deposit not credited even when all information is correct?
Published on Oct 17, 2024Updated on Aug 26, 20262,449
How to avoid deposit of unsupported tokens?
Published on Oct 16, 2024Updated on Aug 5, 2026512
Where can I find the minimum deposit amount required for non-BTC?
Published on Oct 16, 2024Updated on Aug 5, 202666
Why is there a minimum deposit amount?
Published on Oct 16, 2024Updated on Sep 9, 202636
What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Sep 8, 2026273
What should I do if I forget to fill in tag/memo?
Published on Oct 15, 2024Updated on Aug 26, 2026136
How do I make a deposit? (app)
Published on Sep 1, 2024Updated on Oct 6, 2026102
How do I make a crypto withdrawal? (app)
Published on Aug 31, 2024Updated on Sep 14, 202673
How do I make a crypto withdrawal? (web)
Published on Aug 20, 2024Updated on Aug 11, 20261
Why is my accessible balance lower than my funds unavailable for withdrawal?
Published on May 13, 2024Updated on Aug 26, 2026412
Why is my withdrawal taking longer than usual?
Published on Feb 29, 2024Updated on Aug 26, 2026306
Crypto available for withdrawal FAQ
Published on Jan 25, 2024Updated on Aug 26, 20263,733

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