FAQ
Account management and security
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 25 Aug 2026419
- How do I freeze my account? (App)Published on 22 Aug 2023Updated on 25 Aug 2026383
- My mobile phone isn't working, what should I do?Published on 22 Aug 2023Updated on 26 Aug 2026474
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 24 Sept 2026406
- How do I migrate my email address or phone number to another account? (app)Published on 22 Aug 2023Updated on 25 Aug 2026602
- How do I change or reset my login password if I forgot my login credentials?Published on 22 Aug 2023Updated on 11 Aug 202620,063
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 23 Sept 20269,245
- I haven't received the verification codePublished on 16 Aug 2023Updated on 26 Aug 202634,077
- How do I create passkeys? (web)Published on 16 Aug 2023Updated on 22 Oct 20264,459
- How do I create passkeys? (app)Published on 16 Aug 2023Updated on 22 Oct 202614,294
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 26 Aug 20262,283
- Disabling cloud sync on your authenticator appPublished on 12 May 2023Updated on 25 Aug 20265,596
- OKX Beginner's GuidePublished on 20 Mar 2023Updated on 15 Sept 20261,820
- What can I do if my device is running in an unsafe environment?Published on 19 Jan 2023Updated on 25 Aug 2026301
Showing 31-44 of 44 articles