FAQ
Account management and security
- How do I download my account statements?Published on 6 Nov 2024Updated on 11 Aug 20265
- How do I secure my exchange account?Published on 12 Jun 2024Updated on 26 Aug 20261,411
- How do I register an account on OKX?Published on 23 May 2024Updated on 28 Aug 202638
- What should I do if my phone number/email address/authenticator app is unavailable?Published on 15 Sept 2023Updated on 25 Aug 20266,592
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 26 Aug 20264,577
- How do I change my phone number?Published on 7 Sept 2023Updated on 25 Aug 202615,274
- How do I change my email?Published on 6 Sept 2023Updated on 5 Aug 20264,384
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 4 Sept 202614,222
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 25 Aug 202617,124
- What is sub-account?Published on 22 Aug 2023Updated on 20 Aug 20261,903
- How do I close my account? (web)Published on 22 Aug 2023Updated on 10 Aug 2026477
- How do I close my account? (app)Published on 22 Aug 2023Updated on 25 Aug 2026914
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 25 Aug 2026414
- How do I freeze my account? (App)Published on 22 Aug 2023Updated on 25 Aug 2026378
- My mobile phone isn't working, what should I do?Published on 22 Aug 2023Updated on 26 Aug 2026471
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