If you’re unable to access it, please contact the OKX Assistant for support.On the app Go to Main menu > Profile Select Identity verification from the Profile Select Identity verification from the user center page Select the Legal name option to update your name and you'll be asked to reconfirm before proceeding to the next phase. Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name, then select Save changes to complete your name change.

Is it safe to connect my hardware wallet to OKX? Yes. When you connect to your wallet, OKX reads the wallet's public account information — to confirm the addresses belong to you. This process cannot be used to move or spend your funds. Your private keys never leave your device, and every confirmation must be approved by you, on the device itself. OKX will never ask you for your recovery phrase or PIN. The information we read is stored securely and used only to verify your wallet.

They let you earn small amounts early on, or offer a little starting capital, to gain your trust. Eventually, you're asked to pay "taxes", "fees", or "verification charges" to release your funds. These payments go directly to the scammer, and withdrawals are never permitted. Note: if someone you've never met in person is directing you to move funds on OKX or any other platform, stop immediately and contact OKX Assistant. For example, someone on Instagram gets a message from a stranger.

Log in to your OKX account > Select Menu (⋮⋮⋮) > Scroll down and select API > Create API key 2. Fill in the API name > Select Account and Purpose > Enter the IP address allowlist > Select Permissions > Enter the Paraphrase On the Web: 1. Log in to your OKX account > Go to your Profile and select API and connections > Create API key 2. Fill in the API key name > Select Account and Used for 3.

Additionally, if the lead bot is stopped, the copied bot will also stop automatically, with any assets being sold at market price.15. How can I stop my Spot grid bot? You have multiple ways to stop your Spot grid bot, both manually and automatically: Manually stopping the bot: To stop your bot manually, simply open the Bot Details window and select the Stop button.

Check the deposit status first, then check where the balance sits: an asset can be in your funding account, in your trading account, in an Earn subscription, or committed to an open order. Move the balance to the account the conversion flow uses, then open Convert again.A credited deposit is not evidence that an asset can be traded or converted, so check the conversion flow itself rather than inferring it from the deposit record.What should I do if my balance shows but I can't use it?

It cannot replace the account holder, transfer verification, or change the account to another person.Change your verified legal name Use the Legal name or Name Refresh entry when it is available. A name update is intended for a genuine legal-name change, spelling correction, transliteration or accent correction, or name-order correction involving the same person.

My account says, “We need to know more about you.” What should I do? This request asks you to confirm: How you use your account Where the money or crypto used on OKX came from How you accumulated your personal wealth Any other information requested in the task This request is different from identity verification. Receiving it does not, by itself, mean that you have done anything wrong.1.

What should I do if I've forgotten my PIN? Your PIN is typically the same as your device's lock screen passcode. If you've forgotten it, you can reset it in one of the following ways: Reset your passkey: Go directly to the passkey reset flow to proceed. Change your Google Password Manager PIN: On your computer, open Google Chrome > Settings > select Change Google Password Manager PIN from the left-hand or bottom menu.14. Why can't I use my passkey on Chrome?

Always remember: OKX will never ask you to call a number or click a link in an SMS to verify your account or resolve any account issues immediately. When in doubt, pause and check through the official OKX app or website. A few moments of caution could protect everything in your account. Stay safe and informed. You can check the authenticity of our channels here or if you have any questions, reach out to OKX’s official support—we're here to help.

Why was my position force-liquidated? When the risk of your position exceeds the range allowed by the platform, the system will automatically take over and close your position. This process is called forced liquidation (commonly known as being "blown out"). This guide explains the trigger conditions, the execution process and the fees for forced liquidation, as well as how to check and reduce your risk in advance.

Confirm your registered business name and use a bank account registered under that exact name.Q2: Why does my institutional verification say my ID was already used? This usually means a document has already been submitted to a related company or entity. Check your email (including spam) for a message from the verification team with your specific case instructions, and reply with any requested supporting documents.

If the page still says you're not eligible, refer to The page says “Can't join right now…” for what you can check yourself.The page says “Can't join right now. Thanks for your interest. You are not quite eligible yet.” What does this mean? It means the automatic eligibility check didn't pass, so the request couldn't be submitted.

Contact the merchant to ask whether your order can be canceled or refunded under its policy.How is my payment protected? You review the merchant and order details in the OKX App and authorize the transaction using your passkey or device biometrics. Only approve payments you recognize, and never share your passkey or verification codes.Where can I get help? For order fulfillment, cancellations, or refunds, contact the merchant.

That way you can switch a single tool off without breaking the others. If a key may have been exposed, delete it in your OKX account first, then create a replacement. Deleting the key stops the tool from acting on your account. Restrict the key to the IP addresses the tool documents, if it documents them, and review your keys periodically to remove the ones you no longer use. The current key settings and steps are in API FAQ.How do I create an API key if I only have the OKX app?