Otherwise, you'll need to contact the receiving platform's customer support to request recovery.Deposits of non-tradable assets If you deposit assets that are not supported for trading or deposits on OKX, the funds may not be credited. Please check whether the deposited asset is tradable and supported on OKX before initiating a deposit.

You can instantly buy crypto with a small fee using Visa and Mastercard debit and credit cards.

To add a new card, refer to How do I buy with debit / credit cards? Note: only debit cards are supported in Singapore and U.S.

You can now complete a cash deposit from your bank account to your OKX account using Visa or Mastercard debit or credit cards. To initiate the transfer, you’ll need to add a valid card issued by an European Economic Area (EEA) bank that hasn’t expired. Once the card deposit is processed successfully, the funds will be credited instantly to your OKX account, allowing you to start trading right away.How do I make a EUR deposit with a credit or debit card?

When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.

The final result is subject to the terms and conditions of the relevant offer .I initiated a deposit before the Offer End, but it was credited after the offer ended. Will it count? No. A deposit is counted based on the time the funds are successfully credited, not the initiation time. Even if an order is initiated before the offer ends, it won't be included in the rewards calculation if it's credited after the Offer End.

Step 2: The cryptocurrency and network are correct, but the deposit is still not credited? If you have confirmed that the cryptocurrency, network, and token contract are all correct, but the deposit has still not been credited, please try the following.

It ensures the funds are credited to the correct address. OKX distributes different tags to users’ deposit addresses of certain cryptos requested by the network. Tag exist in pairs, one for each deposit address. You need to fill out both the deposit address and tag/memo before submitting a request. If this is not done, the funds may not be credited to the correct address. Note: deposit tag/memo are typically 7–8 digits long.

A deposit appears in the conversion flow once it's credited and once it's held in the account the flow reads from. Check the deposit status first, then check where the balance sits: an asset can be in your funding account, in your trading account, in an Earn subscription, or committed to an open order.

Available statuses are listed below: Cumulative signal profit: total signal profits that are already credited into your funding account Received profit share: the profit sharing amount that are already credited into your funding account Pending profit share: the profit sharing amount that is pending in system account, and will be credited to your funding account on the following settlement date (1st of every month) Settled fees: the monthly subscription fees that are already credited into your funding

If you accidentally sent a withdrawal to the wrong user ID (UID) of another OKX user, please note that we can’t directly reverse or recover funds once they’ve been credited to another user’s account. However, there are steps you can take to try and resolve the situation:1. Verify the transaction details Double-check the UID entered during the withdrawal process. Ensure that the withdrawal was completed successfully and credited to the other UID.2.

This is because different platforms require a different number of blockchain confirmations before crediting funds to your account. Please allow some time for the deposit to be credited.

(SOF only) Loan/credit agreement Shows customer name and loan/credit amount Loan/credit account Statement Shows customer name and loan/credit balance Crypto transaction History Provide screenshots or exported files of borrowed/supplied transactions Gambling winnings Tax Record Shows gambling/lottery income Bank Statement Shows received funds from gambling winnings Professional Letter Shows confirmed gambling activities Others Issued by government or lottery authority Shows evidence of gambling or

This means that even if the assets have been transferred from the withdrawal side, the receiving platform or wallet may still require a certain number of block confirmations before the assets are credited, resulting in a temporary delay in the crediting of assets. Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," it means the assets have left the OKX platform.

If the deposit amount is lower than the platform’s minimum deposit amount, the deposit won't be credited or refunded to the user. A notification regarding this update will appear as a pop-up on the crypto details page. Therefore, we recommend confirming the minimum deposit amount for the relevant token before making a deposit. For more details, please refer to: Why is there a minimum deposit amount for non-BTC? Where can I find the minimum deposit amount required for non-BTC?