FAQ

Account management and security

How can I change my phone number?
Published on Sep 7, 2023Updated on Aug 11, 2026
How do I update my email?
Published on Sep 6, 2023Updated on Oct 21, 20263
How do I change my email?
Published on Sep 6, 2023Updated on Aug 5, 20264,480
How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Sep 4, 202614,321
How do I link an authenticator app?
Published on Aug 29, 2023Updated on Aug 25, 202617,421
What is sub-account?
Published on Aug 22, 2023Updated on Aug 20, 20261,920
How do I close my account? (web)
Published on Aug 22, 2023Updated on Sep 29, 2026480
How do I close my account? (app)
Published on Aug 22, 2023Updated on Sep 29, 2026925
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Aug 25, 2026419
How do I migrate my email address or phone number to another account? (web)
Published on Aug 22, 2023Updated on Sep 24, 2026
How do I update my login password?
Published on Aug 22, 2023Updated on Oct 22, 202632
I haven't received the SMS code
Published on Aug 16, 2023Updated on Aug 11, 202635
How do I create passkeys? (app)
Published on Aug 16, 2023Updated on Oct 22, 202614,294
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on Aug 25, 20265,595
What can I do if my device is running in an unsafe environment?
Published on Jan 19, 2023Updated on Aug 25, 2026301

Showing 31-45 of 45 articles