FAQ

Account management and security

How do I authorize a new device when I log in?
Published on 31 Aug 2023Updated on 4 Sept 202614,321
How do I link an authenticator app?
Published on 29 Aug 2023Updated on 25 Aug 202617,421
What is sub-account?
Published on 22 Aug 2023Updated on 20 Aug 20261,920
How do I close my account? (web)
Published on 22 Aug 2023Updated on 29 Sept 2026480
How do I close my account? (app)
Published on 22 Aug 2023Updated on 29 Sept 2026925
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 25 Aug 2026419
How do I freeze my account? (App)
Published on 22 Aug 2023Updated on 25 Aug 2026383
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 24 Sept 2026406
How do I migrate my email address or phone number to another account? (app)
Published on 22 Aug 2023Updated on 25 Aug 2026602
How do I update my login password?
Published on 22 Aug 2023Updated on 22 Oct 202632
How do I change or reset my login password if I forgot my login credentials?
Published on 22 Aug 2023Updated on 11 Aug 202620,062
I haven't received the verification code
Published on 16 Aug 2023Updated on 26 Aug 202634,076
How do I create passkeys? (web)
Published on 16 Aug 2023Updated on 22 Oct 20264,459
How do I create passkeys? (app)
Published on 16 Aug 2023Updated on 22 Oct 202614,294
My authenticator app isn't working, what should I do?
Published on 11 Aug 2023Updated on 26 Aug 20262,283

Showing 31-45 of 48 articles