All
FAQ
Announcements
Product documents
How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Aug 25, 202662Unseen City Shirts - The Roses and The Bees - NFT FAQ
Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet. How long do I have to claim my collectible? Each collectible is open for 72 hours. Opens - 22.04 10AM BST Closes - 25.05 9:59 BST When will the rarity of my NFT be revealed? The rarity of your NFT will be revealed on 27.04.Published on Apr 19, 2024Updated on Aug 26, 202624Unseen City Shirts - Blue Moon - NFT FAQ
Here's a video of how you can create one.5. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet.6. How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7. When will the rarity of my Unseen City Shirts – Blue Moon NFT be revealed?Published on Apr 25, 2024Updated on Aug 26, 20262How do I create or transfer an NFT?
You can submit pictures, an audio or video clip. File format and size limits can be found on the page. We will review any NFTs created by you before releasing them, but those purchased from the secondary market don't require review. OKX NFT market currently doesn‘t charge any service feesHow do I transfer NFTs? Once an NFT is created, it's permanently stored on the blockchain and can't be deleted.Published on Jun 8, 2023Updated on Aug 5, 20261,412What should I do if facial recognition fails?
Other issues If you can’t tap video verification, complete identity verification on the web first, then return to the app for facial recognition.5. Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again. If the issue continues after trying the steps above, please contact customer support for assistance.Published on Oct 11, 2024Updated on Aug 25, 2026589What can help prevent P2P crypto scams and protect my assets?
Use fake videos during offline communication Scammers create fabricated videos impersonating the official platform, falsely claiming an issue with the order. They trick users into scanning malicious QR codes or providing verification credentials, leading to unauthorized access. How to prevent account takeover scams: Keep all communications within the OKX platform: never share your contact information or switch to offline communication with a counterparty during the P2P transaction.Published on Sep 2, 2023Updated on Aug 19, 20261,472Where do I find limits, fees and processing time details for cash withdrawal?
Video Guide You can easily withdraw cash from your OKX account using our cash withdrawal feature. We offer a variety of local currencies and cash withdrawal methods based on your region. Log in to your OKX account to see what's available for you. Here's how to access our cash withdraw feature, once you log in to your OKX account from mobile app or website:How do I access the cash withdrawal feature?Published on May 23, 2025Updated on Aug 5, 202646Where do I find limits, fees and processing time details for cash deposit?
Video guide You can easily send cash to your OKX account using our cash deposit feature. We offer a variety of local currencies and cash deposit methods based on your region. Log in to your OKX account to see what's available for you. Here's how to access our cash deposit feature, once you log in to your OKX account from mobile app or website:How do I access the cash deposit feature?Published on May 23, 2025Updated on Aug 5, 202632How can you protect yourself from a phishing attack?
Scammers may also conduct video calls to guide you through steps that allow them to steal your account credentials and access your assets. If you encounter any of the above situations, please stay alert at all times.Published on Aug 17, 2023Updated on Aug 26, 20263,851What are OKX's crypto trading bots and how do I utilize it?
We also offer written guides and video tutorials to help you get started quickly and master the platform. Low fees: OKX has comprehensively upgraded its fee structure, significantly reducing trading fees for customers. Security assurance: OKX has a team of top global experts dedicated to providing you with bank-level security protection.How can I access OKX’s trading bot?Published on Jul 29, 2026Updated on Aug 5, 2026
Showing 1-10 of 10 articles