Our team will review it as soon as possible.What should I do during or after a scam? When users encounter scams in the cryptocurrency industry, they should consider taking the following steps: Provide feedback to platform customer service: if the (suspected) scam occurs on a cryptocurrency exchange platform, immediately contact customer service. Please also include a screenshot showing where the scam address was obtained.

However, for security reasons, fund withdrawals will be disabled for 24 hours after making any changes.API To view or delete your APIs: Select the Menu icon on the app > Pull down to access the Toolbar > Select API > Delete any APIs not created by the account owner.Trusted device Visit your Security Center and review Device Management.If you see any unrecognized devices, we recommend removing them immediately to secure your account.Payment method It’s important to keep your payment methods accurate

You can restake your assets immediately after the update.API domain update Your API domain will change after the system update. The REST API domain will be updated to eea.okx.com, and the WebSocket domain will be updated to wseea.okx.com.

Select I understand after checking what'll happen to Your account, Your personal information and Your orders after closing your account and select Continue Read the information about what'll happen after you close your account 7. Review your account assets in Trading, Grow, OKX account balance, Web3 wallet balance (if your wallet is connected to your exchange account), untradable assets, and select Continue 8. Close account after your reconfirmation 9.

Select I understand after checking what'll happen to Your account, Your personal information, and Your orders after closing your account and select Next Read the information about what'll happen after you close your account 7. Review your account assets in Trading, Grow, OKX account balance, Web3 wallet balance (if your wallet is connected to your exchange account), untradable assets, and select Continue 8. Close account after your reconfirmation 9.

Orders are matched only after official trading begins and according to normal trading rules.

If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.

Edit your address name after selecting the horizontal ellipsis icon on your preferred address card on the listWhat if I have different names saved for the same address after the address type upgrade? In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade?

Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete. Example of selecting the pending task to startStep 3: Follow the instructions After that, you may be asked to provide specific details or upload documents based on the type of information needed.

Size changes aren't available after shipment has been arranged. Can I change my delivery address for the 2026 End-of-Year Gift? Yes. You can update your delivery address directly on the submission page before October 26, 2026, 00:00 (UTC+8). Make sure your recipient name, contact details, and address are complete and accurate. We may be unable to reroute a package after shipment. When will the 2026 End-of-Year Gift be shipped?

You'll typically receive a formal notification immediately after the decision is made, outlining the steps you need to take after your account is closed. This article walks you through the process and what you need to know.I received an account closure notification. What do I need to do next?

A frozen duplicate account that cannot be closed by the user may be closed automatically after approximately 180 days. 2. After closure, a separate entity-specific cooling-off period may apply before the same identity or account information can be used again. The current cooling-off period is 7 days. These timelines are not the same.Follow the account page for the exact status and do not repeatedly create new accounts during the applicable period.

you have changed the login passwordI forgot my login password Go to Login page and insert your phone number or email address and select Forgot your password Select Forgot your password after inserting your phone number or email address Enter your phone number or email address and select Confirm Fill in the below information and select Next: New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Confirm new password You'll be prompted to complete the

After the merger, the total of both positions and assets will be calculated, which may result in a larger figure than before.Why are my assets more than before on the trading page? The new version will also show all of the user's assets, including less than 8-bit assets, while the old version will not.How to only display one of the holds or assets? After selecting the preferred type through the drop-down, the result of the matching condition can be displayed.

However, if you decide to unfreeze the account, you can unfreeze it at anytime by logging into your OKX app and completing a security check.Getting started Log in to your account at okx.com and go to the security center (Profile icon > Security) Find Account management at the Security Center page, select Freeze account Opening Freeze account page Read what'll happen after freezing your account What'll happen after you freeze your account Select Freeze account