All
FAQ
Announcements
Product documents
How do I buy with debit / credit cards?
You can instantly buy crypto with a small fee using Visa and Mastercard debit and credit cards.Published on Feb 22, 2024Updated on Oct 2, 2026592How do I remove my debit or credit card?
OKX app deposit page with Visa card selected Select Manage, then tap the remove icon next to the card you want to remove. OKX app deposit from panel with saved cards and remove options Select Remove to confirm. To add a new card, refer to How do I buy with debit / credit cards? Note: only debit cards are supported in Singapore and U.S.Published on Apr 21, 2026Updated on Aug 26, 20263How do I deposit EUR with a debit or credit card?
You can now complete a cash deposit from your bank account to your OKX account using Visa or Mastercard debit or credit cards. To initiate the transfer, you’ll need to add a valid card issued by an European Economic Area (EEA) bank that hasn’t expired. Once the card deposit is processed successfully, the funds will be credited instantly to your OKX account, allowing you to start trading right away.How do I make a EUR deposit with a credit or debit card?Published on Feb 12, 2026Updated on Aug 5, 20262Why hasn't my deposit been credited?
Note: you can find the minimum deposit amount on the asset’s deposit details page.Deposits of non-tradable assets If you deposit assets that are not supported for trading or deposits on OKX, the funds may not be credited. Please check whether the deposited asset is tradable and supported on OKX before initiating a deposit. For more information, refer to the article on non-tradable assets.Published on Sep 22, 2026Updated on Sep 22, 20267What's OKX Card?
Note: the OKX Card is currently available in select regions only. To check whether you're eligible, log in to the OKX app and look for the Card section. If it doesn't appear, the card isn't yet available in your region. We're continuing to expand to new markets, so please check back in future.What is the OKX Card? The OKX Card is an international debit card (Visa or Mastercard, depending on your region) that lets you pay for purchases and services worldwide.Published on Mar 24, 2026Updated on Oct 22, 2026305OKX Card Statement FAQ
Please refer to the time zone displayed within your card statement.Which regions currently support card statements? Card statements are currently available in the EEA and Brazil. We’ll add support for more regions on a rolling basis.Published on Sep 30, 2026Updated on Oct 7, 20264Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on Oct 17, 2024Updated on Aug 26, 20262,449OKX Card Subscription Cashback FAQ
For more details, refer to our Card Terms and Conditions.Published on Aug 19, 2026Updated on Oct 7, 20267OKX Card Spending Limits FAQ
Refunds credit your wallet balance but don't restore your daily spending allowance. It resets naturally at midnight UTC. Exception: If a merchant voids a transaction before settlement (a reversal), the amount is removed from your daily total and your allowance is restored.Can I change my limits while my card is frozen? No. You cannot edit spending limits while your card is frozen or suspended.Published on Jun 10, 2026Updated on Aug 26, 202689OKX Trading Rebate Card - Terms and Conditions
With OKX Rebate Card, you can get trading fees rebated back on our products that are available in your country and permitted by local regulations. (Only applicable to countries where Rebate Card is available)How does it work? Each rebate card has its face value and valid usage period. Once rebate card is granted to your account (Rewards Center > My Rewards), your corresponding daily trading fees (00:00 to 23:59 UTC+8) will be distributed to your Funding Account in USDT within the next day.Published on Oct 9, 2023Updated on Aug 26, 2026434How do I sell crypto?
Sell does not send the proceeds directly to a bank account, debit card, credit card, or external payment provider. The proceeds from a completed Sell order are credited to your Trading account balance.Is there a fee for selling crypto? There is no transaction fee for Sell orders. However, “no transaction fee” does not mean that the quote will match the spot-market price. The quote may reflect an applicable spread, FX conversion where relevant, and current market conditions.Published on Aug 10, 2023Updated on Sep 21, 20262,240OKX Card First Transaction Bonus FAQ (EEA)
Note: OKX reserves the final right to interpret this program.What’s the OKX Card First Transaction Bonus? The OKX Card First Transaction Bonus rewards you for making your first qualifying card transactions. Spend a qualifying amount with your OKX Card online, offline, or both, and earn up to 12 USDG (~€10) in total rewards. It’s designed to help you get the most out of your card from day one.When does this offer go live and who is eligible? The offer launched on 1 August 2026.Published on Jul 22, 2026Updated on Sep 11, 20261How do I buy crypto with Apple Pay?
Visa and Mastercard credit or debit cards are supported. Note: card issuers may decline certain transactions at their discretion.4. Can I withdraw funds directly to Apple Pay or other digital wallets? No, withdrawals to digital wallets like Apple Pay or Google Pay aren't supported. You can withdraw funds to your linked bank account instead.5. Why can't I withdraw the crypto I purchased using Apple Pay?Published on Jul 2, 2025Updated on Sep 17, 20266EEA VIP Referral Campaign Terms and conditions
Unless the Campaign Page expressly states otherwise, the number of VIP Trial Cards shown for a level is the total number available for that level and is not added cumulatively to the number shown for lower levels. 5.3. VIP Trial Cards are credited automatically to the VIP Referrer’s account and must be sent to an eligible Invitee within 90 days after they are unlocked. Unused VIP Trial Cards expire at the end of that period. 5.4.Published on Sep 17, 2026Updated on Sep 17, 20261How do I buy crypto with Google Pay?
You can use Visa or Mastercard credit and debit cards. Note: card issuers may decline certain transactions at their discretion.4. Can I withdraw funds directly to Google Pay or other digital wallets? No, withdrawals to digital wallets like Apple Pay or Google Pay aren't supported. You can withdraw funds to your linked bank account instead.5. Why can't I withdraw the crypto I purchased using Google Pay?Published on Jul 22, 2025Updated on Aug 4, 20265