All
FAQ
Announcements
Product documents
How do I create accounts in bulk and send crypto to multiple accounts simultaneously?
and your preferred crypto in the Crypto field.Published on Sep 27, 2024Updated on Aug 5, 20267How do I fix errors when submitting my institutional verification?
Ensure that all fields are filled in the correct format. Common issues arise from incorrectly formatted address or ID/Tax number fields. Complete these fields manually, avoiding any auto-fill features. Missing information may cause your application to be declined or remain marked as In progress. Double-check that all required fields are accurately completed.Published on Oct 10, 2024Updated on Aug 25, 202662Simple Earn FAQ (EEA)
or By product field Crypto field: find our Simple Earn order according to crypto type.Published on Dec 9, 2025Updated on Aug 5, 20261How do I inscribe BRC-20 tokens?
Select Mint and insert the 4-character ticker in the Ticker field 5. Insert the amount that you want to mint in the Amount field and select your preferred mint frequency in the Number of mints field 6. Insert your receiving address in the Recipient address field and select Next Fill in all the necessary information to complete your mint order 7. A minting summary will be displayed and select Confirm to complete your order. Review the order summary before completing your order 8.Published on Dec 20, 2023Updated on Sep 4, 2026159How do I update my email?
Select Change email Enter your email address in the New email field Select Send code in both the New email authentication and Current email authentication fields. We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly.Published on Sep 6, 2023Updated on Oct 21, 20263How do I change my phone number?
Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.Published on Sep 7, 2023Updated on Aug 5, 2026EVM Inscription Tool FAQ
Insert your transaction data, excluding "data:," as it has been pre-filled by the system in the Text mode field Always exclude "data:," while inputting the inscription data Select your preferred frequency in the Repeat transactions field Note: the number of transaction data that you have inserted represents the number of signatures required for the inscription Select Confirm to begin the inscription process Select Confirm to complete the inscription4. How do I access EVM inscribed assets?Published on Dec 15, 2023Updated on Aug 5, 202624Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Depending on the crypto and the platform, the same field may be labelled Tag, Memo, or Comment; they all serve the same purpose. Whenever a tag is required, you must fill in both the address and the tag. Not every crypto and network requires a tag. If no tag field is shown, the address alone is enough. Note: deposit tag/memo are typically 7–8 digits long.Published on Aug 22, 2023Updated on Sep 9, 2026423How do I whitelist OKX Emails?
If the email service provider is pushing OKX emails into your spam folder, you can follow the below instructions to whitelist our email addresses.Gmail Log in to your Gmail account and select Settings and See all settings Open settings page Find the Filters and Blocked Addresses tab and select Create a new filter Create a filter Insert okx.com into the From field and select Create filter Check the box next to Never send it to Spam and select Create filter Select Never send it to Spam optioniCloudPublished on Nov 26, 2024Updated on Aug 25, 202686How do I check if an email is officially from OKX via EML file?
., Notepad, TextEdit, etc).Step 3: Check authentication fields inside the EML file Search for the authentication results: spf=fail dkim=fail dmarc=fail If any of these fields show fail, the email didn't pass validation and is likely not sent by OKX. dmarc=fail means the email is unauthorized and shouldn't be trusted. Failed the authentication checks spf=pass;dkim=pass means the email passed the authentication checks. Passed the authentication checksHow do I interpret each field?1.Published on Nov 24, 2025Updated on Sep 1, 202627How do I deposit USD with an international wire transfer?
, but this field may be marked as optional by your bank.Published on Dec 31, 2024Updated on Aug 5, 20269How do I check the number of block confirmations? (web)
Opening deposit page from homepage Select the crypto that you want to deposit in the Select crypto field and the deposit network in the Select network field. You can find the number of block confirmations required at the Deposit arrival time ⓘ. Find the number of block confirmations required on the deposit arrival Note: At the bottom of the deposit page, you can check the deposit progress in the deposit history and view the required number of block confirmations.Published on Aug 22, 2023Updated on Aug 26, 2026168How do I migrate my email address or phone number to another account? (app)
Open the OKX app, go to User Center, and select Profile Find Security center and select Email Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address fields. We'll send a 6-digit verification code to both your new and current email.Published on Jan 19, 2025Updated on Sep 24, 20261How do I migrate my email address or phone number to another account? (web)
Go to Profile and select Security Find Email authentication and select Change email if you would like to update your email Enter your email in the New email field Select Send code in both the New email code and Code for original email fields. We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly Enter the 2FA code to continue (if any) If the email you entered is linked/bound with another account, you will see a pop-up message.Published on Aug 22, 2023Updated on Sep 24, 2026How do I withdraw an untradable asset?
Enter the receiving address in the Address field and the amount you want to withdraw in the Amount field. Review all details carefully, then select Submit. Before submitting: Check the withdrawal fee and the asset used to pay it on the confirmation page. The available fee option depends on the asset. Make sure you have enough of the asset shown on the confirmation page to cover the withdrawal fee.Published on Sep 26, 2023Updated on Sep 9, 20262,120