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World Cup VIP Exclusive Gift Set FAQ
A snapshot will be taken on March 25, 2026, at 10:00 (UTC+8). Users who are VIPs at the time of the snapshot will be eligible to receive a World Cup VIP Exclusive gift set. VIPs may submit their delivery address, Customization Name and Number on the football Jersey from March 25, 2026 at 12:00PM (UTC+8) to March 31, 2026 at 12:00PM (UTC+8). Notes: Only verified VIP users are eligible. Trial VIP accounts aren't eligible for the World Cup VIP Exclusive Gift Set.Published on Dec 19, 2025Updated on Aug 5, 2026323How do I buy crypto with BLIK?
Assuming the exchange rate is 1 PLN = 0.25 EUR, the converted amount would be: 100 PLN × 0.25 = 25 EUR Next, using the current BTC/EUR rate — say, 1 EUR = 0.0000098 BTC — the amount of BTC that can be purchased for 25 EUR is determined: 25 EUR × 0.0000098 = 0.00024 BTC The user is then shown the calculated amount of 0.00024 BTC, which they can review and proceed to purchase. FAQ1. Why can I only choose certain payment methods, including BLIK?Published on Aug 20, 2025Updated on Aug 13, 202610Why can’t I withdraw funds?
If enabled, withdrawals to newly added allowlisted addresses are restricted for 24 hours. You can turn off this lock at any time or simply wait 24 hours for it to lift automatically.Published on Aug 4, 2026Updated on Aug 5, 20266Large Withdrawal Protection FAQ
When your 24-hour cumulative withdrawals exceed your threshold, the next withdrawal will trigger facial verification before it can proceed.What happens when I exceed my threshold? Once your 24-hour cumulative outflows reach your set threshold, the next withdrawal will trigger a facial verification request. After passing verification, the withdrawal proceeds as normal.Published on Jul 7, 2026Updated on Aug 5, 20266How long does it take to complete my identity verification?
If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times. You'll receive confirmation that you’ve been verified by SMS or email. If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on Sep 5, 2023Updated on Aug 25, 20267,068How do I update my login password?
select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: the withdrawal function will be unavailable for 24Published on Aug 22, 2023Updated on Aug 5, 202632How do I explore new tokens?
Trending Tokens: this section identifies the tokens with the most significant increase in traders in the last 24 hours. Make sure you look into this when exploring new tokens. Market Capitalization: explore the top tokens ranked by market capitalization. Trading Volume: explore which cryptocurrencies have the highest turnover rates. This metric can indicate active trading volumes and investor interest.How do I stay informed with the new token listings?Published on Aug 9, 2024Updated on Aug 5, 20261How do I discover new tokens?
Within the page, there are various sections to help you trade better: Hot crypto: within this section, you can discover the latest top tokens that most traders have actively traded in the last 24 hours. Top gainers: this section is where you can find potential profit opportunities. Explore the latest trends in the cryptocurrency market and discover which cryptocurrencies are currently soaring in price. Top losers: the top losers page is an essential tool for learning and growth.Published on Aug 9, 2024Updated on Aug 5, 202656How do I update my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform crypto withdrawals within 24 hours after you've changed your email address.Scenario 2: Your email is not accessibleNon-login status Please follow the steps below to reset your security verification on your app.Published on Sep 6, 2023Updated on Aug 5, 20263How do I create passkeys? (app)
Select the edit icon to rename your passkeyReset or remove passkey As a security precaution, resetting or removing a passkey may trigger a 24-hour restriction on withdrawals: If you reset your passkey, the restriction will apply automatically. If you remove a passkey without using another passkey to verify (e.g. using 2FA or facial verification instead), the 24-hour restriction will apply. Note: You must complete full security verification, including email verification and Face ID.Published on May 21, 2026Updated on Aug 5, 20266Event Contracts FAQ
Each share is priced between 0.01 – 0.99 USDT, directly reflecting the market’s collective assessment of the probability that the event will occur: Share Price Implied Market Probability 0.25 USDT ~25% 0.50 USDT ~50% 0.75 USDT ~75%What is order book liquidity sharing?Published on Apr 16, 2026Updated on Sep 3, 20262Why is my withdrawal taking longer than usual?
This may cause delays of up to 24 hours to receive withdrawals. Learn more about hot and cold wallets. If you prefer not to wait, you may cancel the withdrawal request yourself. After cancellation, the current withdrawal process will be cleared.Published on Feb 29, 2024Updated on Aug 26, 2026295What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Your API key will remain unchanged.Data updates Some data, such as asset analysis, PNL, fee levels, and transaction records, may take 24 to 48 hours to fully update after the change.Account statements and history Generating or downloading account statements, trading history, and funding history will become available 48 hours after the update.Broker platforms Your authorizations to broker platforms and Fast API will be reset during the system update.Published on Jul 2, 2025Updated on Aug 27, 2026171Why haven't I received my reward or why can't I withdraw it?
Some campaigns may take up to 24 hours after you complete the final task before the reward appears in My Rewards. Your net deposit dropped below the campaign's minimum requirement. If you withdraw funds after making a deposit, some campaigns calculate eligibility based on your net deposit, which is your total deposits minus your total withdrawals.Published on May 22, 2026Updated on Aug 26, 202627How do I update my authenticator app?
Note: You're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator app.Published on Aug 1, 2024Updated on Aug 5, 2026290