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Disabling cloud sync on your authenticator app
Cloud sync allows verification codes from apps like Google or Microsoft Authenticator to be accessible on multiple devices if you're logged into your third-party account. However, this poses a risk if your account is compromised. For added security, we recommend disabling cloud sync. Understanding cloud sync and its potential risks Authenticators (such as Google Authenticator) often have a cloud sync feature.Published on May 12, 2023Updated on Aug 25, 2026FAQ5,598How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
If you encounter issues while backing up your wallet, please check the following: Not logged in to your cloud account: Make sure you're signed in to the same cloud account (iCloud, Google Drive, or Huawei Cloud) that you intend to use for the backup. Incorrect backup password: Double-check the password you set for the cloud backup. The backup password must be at least 6 characters long and doesn't have any special format requirements.Published on Jan 12, 2023Updated on Aug 5, 2026FAQ10,159Due to an operator failure, the OKX website could not display the announcement.
The following is a notice regarding carrier network anomalies: (Restored) Beijing time November 14, 2017 Hong Kong region availability window network anomaly notice [Alibaba Cloud][Carrier][Outage Notification] Outage Overview: Monitoring detected around 17:45 Beijing time on November 14, 2017, that the carrier network between Alibaba Cloud Hong Kong Availability Zone B and Availability Zone C experienced instability, affecting network communication between availability zones.Published on Mar 3, 2023Updated on Aug 5, 2026AnnouncementsHow do I use a physical security key to protect my account?
While software-based options offer convenience, they also come with potential risks: Authenticator apps: if synced with cloud accounts (e.g., Google or Microsoft), losing access to the account could expose the authenticator.Published on Jan 10, 2025Updated on Aug 25, 2026FAQ23,057How do I download OKX app on an iPhone (iOS)?
If you have created a keyless wallet, please make sure of the following before updating or uninstalling the App: ① The exchange account linked to your keyless wallet can be logged in normally; ② You remember the password for your cloud backup. If you forget your cloud password, you will not be able to recover your keyless wallet via the cloud. It is recommended to keep your cloud backup password safe.How do I save the OKX website shortcut on my iPhone?Published on Feb 26, 2025Updated on Aug 25, 2026FAQ8,187Pay Account FAQ
You can easily sync your passkeys using a cloud backup through iCloud (iOS) or Google Password Manager (Android). If the cloud backup isn’t available, you can reach out to our customer support team to recover your passkey (Pay account).How do I set up my Pay account? Setting up your Pay account is simple. There is a quick onboarding process within Pay, you can set it up by generating a passkey on your device — it's quick and secure. If you want to learn more about Pay, visit our FAQ page.Published on Jan 22, 2026Updated on Aug 13, 2026FAQ5How do I manage my wallet? (web)
If there are already a large number of cloud backups, we recommend manually backing up your current wallet's seed phrase, or manually deleting any unnecessary backups from your existing cloud backup. Don't delete the app during this process. If you delete a valid cloud backup, make sure to back up the seed phrase manually immediately.How do I create a new account? You can select your wallet name > Add account to create a new account.Published on Aug 22, 2023Updated on Oct 1, 2026FAQ938OKX Launches AAC
Dear Valued Customers, We are launching Acute Angle Cloud(AAC) soon, please take note of the following go-live schedules: 1. AAC deposit - 19:00 Jan 5, 2018 (Hong Kong Time) 2. AAC spot trading - 16:00 Jan 8, 2018 (Hong Kong Time) 3. AAC withdrawal - Jan 9, 2018 (Hong Kong Time) As the transaction of digital assets involves extensive risks, you are reminded to assess your risk tolerance before participating in these trades.Published on Jan 5, 2018Updated on Aug 5, 2026AnnouncementsWhat should I do if facial recognition fails?
You remember the password for your cloud backup. Note: if you forget the cloud backup password, you won't be able to restore the keyless wallet from the cloud.Security risk warning If you see a security risk warning, your device's environment may have an issue. To keep your account safe, restore your device to its original environment and try again. If the issue persists after checking your device, try completing verification on another device.4.Published on Oct 11, 2024Updated on Aug 25, 2026FAQ615DADI (DADI) Now Available
DADI withdrawal - 18:00 Mar 9, 2018 (Hong Kong Time, UTC +8) [About DADI] DADI is a global, decentralized cloud platform, focused on the provision of web services to help users build, scale and grow their digital products. You may find more information about the token(s) here: DADI (DADI) Risk Warning: Trading digital assets involves significant risk and can result in the loss of your invested capital.Published on Mar 7, 2018Updated on Aug 5, 2026AnnouncementsWhat is OKX keyless wallet?
Open menu page Select Import wallet > Keyless wallet restoration Restore your keyless wallet by importing the wallet Enable Face ID to unlock wallet or make transactions Enter your Password and select Confirm Select Scan to restore / Restore from cloud backup to restore it Note: if your old device is unavailable or the private key share on your device is compromised, you can restore your wallet through a cloud backup.Published on Aug 1, 2023Updated on Sep 1, 2026FAQ218How can I enhance my OKX app security?
Factory reset your device (if necessary): If the problem continues: Back up critical data securely to an encrypted cloud or an external device. Perform a factory reset to restore default system settings. If financial risks still exist after these steps, consider replacing the device and contacting our support immediately at safety@okx.com.What are the things that I can do daily to secure my security?Published on May 14, 2026Updated on Sep 22, 2026FAQ2How do I link an authenticator app?
(Optional) For enhanced security, you may disabling cloud sync on your authenticator app Note: make sure to securely store your setup key during setup. If you change or lose your phone, you may not be able to log in without it.Published on May 21, 2026Updated on Aug 5, 2026FAQ4What is Agent Trade Kit?
Cloud-based (Remote MCP) deployment is coming in the future.Does Agent Trade Kit guarantee profits? No. Agent Trade Kit improves your research depth and execution efficiency, but it doesn't guarantee returns. Your results depend on your own strategy logic and risk management.What are the risks of using Agent Trade Kit?Published on Apr 29, 2026Updated on Aug 26, 2026FAQ6How do I authorize a new device when I log in?
To back up your wallet, go to Menu on the app > Backups > Select the wallet you wish to backup > Cloud backup/Seed phrase Switch your network environment (for example, use 4G/5G instead of Wi-Fi). For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: please follow here to reset Two-factor authentication (2FA)Device verification Your new device will receive a verification code.Published on Aug 31, 2023Updated on Sep 4, 2026FAQ14,322