FAQ
Account management and security
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Aug 25, 202617,426
- What is sub-account?Published on Aug 22, 2023Updated on Aug 20, 20261,920
- How do I close my account? (web)Published on Aug 22, 2023Updated on Sep 29, 2026480
- How do I close my account? (app)Published on Aug 22, 2023Updated on Sep 29, 2026925
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Aug 25, 2026419
- How do I freeze my account? (App)Published on Aug 22, 2023Updated on Aug 25, 2026383
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Aug 26, 2026474
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Sep 24, 2026406
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on Aug 25, 2026602
- How do I update my login password?Published on Aug 22, 2023Updated on Oct 22, 202632
- How do I change or reset my login password if I forgot my login credentials?Published on Aug 22, 2023Updated on Aug 11, 202620,064
- How do I transfer/deposit crypto with my sub-accounts?Published on Aug 22, 2023Updated on Sep 23, 20269,250
- I haven't received the verification codePublished on Aug 16, 2023Updated on Aug 26, 202634,082
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Aug 11, 202635
- How do I create passkeys? (web)Published on Aug 16, 2023Updated on Oct 22, 20264,460
Showing 31-45 of 52 articles